Do They Have Good References?
Unfortunately the cleaning industry is filled with uneducated, uninformed and sometimes downright unscrupulous companies. Continental Carpet Cleaning enjoys one of the best reputations around and cleans over 700 homes per year. The area's most seasoned floor covering experts, property management companies, interior designers and realtors refer our services exclusively. Our reputation ensures that you can trust our company to provide you with an outstanding service experience.
What Kind of Experience Do They Have?
Continental Carpet Cleaning has been caring for the finest floors and fabrics since 1980. Our staff is experienced with all types of floors, fibers and soiling conditions, no matter how unusual they may be. We are experienced in all methods of cleaning. Continental Carpet Cleaning is known for being able to solve cleaning related problems that no one else can. This insures that whatever your situation is, we will be familiar with it.
Are They Well Educated In Their Field?
Continental Carpet Cleaning is committed to the highest order of education and training. Our company is involved in a number of educational processes. Each staff member is thoroughly trained and certified, that's minimum standard. We hold multiple certifications by the IICRC (Institute of Inspection Cleaning and Restoration Certification), which is the most recognized body of certification for carpet and upholstery cleaners. Never use a firm that isn't. This insures that you will get the latest cleaning technology applied to your job.
Which System Do They Use?
The equipment used by a cleaning firm is incredibly important. Continental Carpet Cleaning uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use, mainly hot steam extraction, will get maximum soil removal and spot removal without over wetting your floor or fabric and without leaving a sticky residue behind.
Do They Understand Customer Service?
Our mission is to provide you with an outstanding service experience. We are committed to showing up on time, and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.
Do You Get What You Pay For?
Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric, costing you more in the long run. Continental Carpet Cleaning charges more than some companies, but you get what you pay for. It's impossible for a company to provide the best service experience if they can't afford to invest in the best employees, education and equipment.
Do They Use Top Quality Products?
Continental Carpet Cleaning refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment. We use a "Green" certified prespray that is safe, healthy, and environmentally friendly. Our cleaning solution does not contain butyl, VOCs, d-limonene, or other harmful toxins most other carpet cleaners use.
Do They Guarantee Their Work?
Our guarantee to you is that if you are not completely satisfied with your cleaning, or if you have any spots reappear, we will rush back to your location at no charge to make things right.
Do They Have A Referral Program?
We have experienced tremendous growth over the years because of our happy clients referrals. We want to reward you every way we can. For every new client you refer to us, we will reward you with a $20 referral gift card. When you refer someone, you will automatically receive a certificate that you may use for any of our services. Remember, we guarantee all our work, so don't hesitate to refer someone to us. We will do a great job!
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Great Job!C Hoff, Kennewick WA
"Prompt call-back after leaving a voicemail with them. They did a great job on our four rooms in our condo. They were lovely to work with, were up front about costs and expectations, and left me with four very clean rugs that didn't take forever to dry. We could walk on them in a couple of hours after they were cleaned. Would I hire them again? Definitely. Should you call them? Definitely."